Refund policy

STOW Sales, Return & Refund Policy

All Sales Final

Due to the nature of our products, all STOW items are final sale. We do not accept returns or offer refunds once an order has been placed and shipped.

This includes, but is not limited to, change of mind, incorrect measurements, ordering the wrong product, or installation preferences. Please review all product details carefully before purchasing.

If you have any questions about compatibility, setup, or fitment, we encourage you to contact us before ordering at info@stowsystems.com. We are always happy to help.

Damages, Defects, and Order Issues

We stand behind the quality of our products.

Please inspect your order immediately upon delivery. If your item arrives damaged, defective, missing components, or if you receive the incorrect item, you must contact us within 48 hours of delivery at info@stowsystems.com. Please include your order number and clear photos of the issue.

If your claim is approved, we will replace the affected item or component or otherwise correct the issue at our discretion. Refunds are not issued for damage or defect claims. Replacement is the sole remedy.

Installed or Used Items

Items that have been installed, mounted, modified, or used are not eligible for return, replacement, or refund under any circumstance unless required by law.

Shipping

Shipping costs are non refundable. We are not responsible for delays caused by shipping carriers or for orders shipped to an incorrect address provided at checkout.

European Union Customers

If your order is shipped to the European Union, consumer protection laws may provide a 14 day right of withdrawal. Eligibility will be evaluated in accordance with applicable regulations and exemptions related to made to order or business use products.

Questions Before Ordering

If you are unsure which STOW system is right for your shop, please contact us before placing your order at info@stowsystems.com.